Frequently Asked Questions(FAQs)

Product-Related

We provide a wide range of flow meters and transmitters from leading global brands, including Rosemount, Emerson, Yokogawa, Honeywell, and others. Our product selection ensures reliability and compatibility for various industrial applications.

We offer both refurbished and brand-new products. Each type is distinctly priced to fit different budgets and requirements. For detailed information and pricing, please contact us via email.

Yes, SCS-Instrument specializes in offering high-quality refurbished flow meters and transmitters. Each refurbished product comes with a complete set of certification, including a QA/QC calibration sheet, to ensure performance and compliance.

Absolutely! All our refurbished products include a 1-year warranty covering parts and labor, providing customers with peace of mind for their purchases.

We are committed to offering the lowest industry prices for both refurbished and brand-new products, including flow meters and transmitters. With over 10 years of experience in the instrument sales field, we ensure that our customers receive the best value for their investment.

Payment-Related

We accept various payment methods for customer convenience:

  • International wire transfers (accounts located in Hong Kong) supporting USD, EUR, GBP, and other major currencies.
  • PayPal and credit cards (for small transactions).

For confirmed orders, we require:

1:50% in advance. 50% in blance before shipping.
      The remaining balance to be paid in full at least 5 days before shipment.

3:100% in advance.

To request a refund, please contact our customer support team via email at [email protected]. Provide your order details, and we will guide you through the refund process in accordance with our refund policy.

Shipping-Related

Yes, customers are responsible for handling customs clearance and paying any associated duties. Our pricing does not include customs fees. If you require assistance with customs clearance, we can provide the service at an additional cost.

  • All products require a preparation period before shipment.
  • Once the goods are dispatched, they typically arrive within 30 days.
  • Please note that delivery times may vary due to external factors such as shipping carrier schedules and customs processing, and we cannot guarantee exact delivery dates.
  • Our customers are primarily from the following regions:

    Middle East

    • Saudi Arabia
    • United Arab Emirates (UAE)
    • Qatar
    • Oman
    • Kuwait
    • Bahrain

    Southeast Asia

    • Malaysia
    • Singapore
    • Indonesia
    • Thailand
    • Vietnam
    • Philippines
    • Myanmar
    • Cambodia

    We cater to a global market with a strong presence in these regions, offering high-quality products and services tailored to their industrial needs. If you are from another region, feel free to contact us for support!